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If you can enter all the details regarding your request, a member of the YuBi team will get back to you as soon as possible.
If your query is about an order, please provide your Order Number for us to quickly resolve any issues.
FAQs
We always aim to Despatch your package same or next working day and a Shipping Confirmation email and Tracking Number will be sent to the address provided at the time of your order.
You should expect your package to be delivered in 1-3 Working days but external delays can happen with our couriers. Please get in touch after 5 Working Days if you still haven't recieved your package.
Order confirmation and shipping confirmation will be sent to the email address provided at the time of order. Please check all email accounts if you have multiple and lastly any Spam/Junk Folders.
Via the Contact tab, click the Manage Subscriptions link and enter the email address associated with your subscription. From there you can cancel or modify any on going subscriptions.
Purchases made from Third Party sellers are not eligible for returns or refunds. Please contact the retailer where the product was purchased from for more information.
All product must be un-opened, in its original packaging and can be claimed within 14 days of your purchase. Our returns policy can be found in the Footer of the website.